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Downloadable pdf: Hospitality - The Industry and Customer Service

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Our Price: AUD$43.13 Inc GST

Resource Type: Secondary Teacher Resource Subject: Hospitality, Food and Technology
School Level: Senior Secondary Years 11-12

Stock Status: * In Stock *
Availability: Available for download now
Product Code: 9781760201371

Description

Authors

Collections of practical activities that will supplement regular classroom lessons and extend student knowledge of this vocationally focussed subject area. Design briefs, food preparation tasks and challenging research topics are a feature of this series.

Industry & Customer Service

Contents:

• Introduction to the hospitality industry

• Communication skills

• Cultural and social differences in communication

• Customers with diverse backgrounds

• Handling complaints

• Handling difficult customers

• Legal and ethical issues

• Sales and marketing

• Promotions and advertising

• Marketing design brief

• Table settings and cutlery

• Service of food and beverages

• Service of alcohol

• Tea and coffee

• Glossary of terms

• Teacher's notes and preparation tips

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