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Hospitality - The Industry and Customer Service
Instant Lessons - Hospitality


 
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Our Price: AUD$57.50 Inc GST
Resource Type: Secondary Teacher Resource Subject: Hospitality, Food and Technology
School Level: Senior Secondary Years 11-12

Stock Status:  * In Stock *
Availability: Usually Ships 3-6 Business Days for Australian Orders
Product Code: 9781921015496

Description Authors
 
Contains a collection of practical activities that will supplement regular classroom lessons and extend student knowledge of this vocationally focussed subject area. Design briefs, food preparation tasks and challenging research topics are a feature of this series.

Industry & Customer Service

Contents:
Introduction to the hospitality industry
Communication skills
Cultural and social differences in communication
Customers with diverse backgrounds
Handling complaints
Handling difficult customers
Legal and ethical issues
Sales and marketing
Promotions and advertising
Marketing design brief
Table settings and cutlery
Service of food and beverages
Service of alcohol
Tea and coffee
Glossary of terms
Teacher's notes and preparation tips

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