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Downloadable pdf: Hospitality - The Industry and Customer Service

Downloadable pdf: Hospitality - The Industry and Customer Service


 
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Our Price: AUD$43.13 Inc GST
Resource Type: Secondary Teacher Resource Subject: Hospitality, Food and Technology
School Level: Senior Secondary Years 11-12

Stock Status:  * In Stock *
Availability: Available for download now
Product Code: 9781760201371

Description Authors
 
Collections of practical activities that will supplement regular classroom lessons and extend student knowledge of this vocationally focussed subject area. Design briefs, food preparation tasks and challenging research topics are a feature of this series.


Industry & Customer Service

Contents:
Introduction to the hospitality industry
Communication skills
Cultural and social differences in communication
Customers with diverse backgrounds
Handling complaints
Handling difficult customers
Legal and ethical issues
Sales and marketing
Promotions and advertising
Marketing design brief
Table settings and cutlery
Service of food and beverages
Service of alcohol
Tea and coffee
Glossary of terms
Teacher's notes and preparation tips

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Our Price: AUD$43.13 Inc GST
Our Price: AUD$43.13 Inc GST
Our Price: AUD$29.96 Inc GST
Our Price: AUD$29.96 Inc GST
Downloadable pdf: Hospitality - Cooking and Food Presentation Downloadable pdf: Hospitality - Health, Safety and Security Downloadable pdf: Assignments in Food Technology - Book 1 Downloadable pdf: Assignments in Food Technology - Book 2

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